Welcome

"We welcome you to our city! Mountain City offers a comfortable and easy pace of residential life combined with a close family type neighborly atmosphere. We promote a healthy quality of life with easy access nearby mountain areas offering access to wilderness and spectacular vistas.

Mountain City is a very community-oriented place. Many events are scheduled year-round, such as our celebration each July 4th , concerts in the park at the outdoor stage and horseshoe tournaments. We have a safe city, with low crime rates and a highly-trained and top-quality police department.

We have healthy and rapidly growing commercial districts to meet the diverse needs of our residents, and most businesses can be found within a 10-minute drive from your front door with more on the way.

Mountain City is a great place to visit, a great place to do business and an even better place to live!"

-Mayor Kevin Parsons

Utility Billing Service
Utility Billing Customer Service

cityhall@townofmountaincity.com

Location:
Donnelly Street

Phone:
(423)-727-8005

The City provides water, sewer, and garbage service to city and water and sewer service to certain non-city residents. The City’s utility billing division is responsible for reading water meters, preparation of the utility bills, receipt of the utility bill payments and dealing with customer inquiries. Specific billing information is as follows:

SERVICE ACTIVATION –

Utility service can be activated by going into the utility billing customer service office located in the Town of Mountain City Town Hall building on Donnelly Street in downtown Mountain City. You must provide the service address, the address you would like the bills to be mailed to, the date you would like service to start, your social security number and a driver’s license. Service may start on the same day, if you apply for service by 3:00 P.M.

BILLING FREQUENCY –

The City bills all utility customers on a monthly basis. Utility bills are mailed by the City each month and are due on the specifed due date. If the account remains unpaid, late payment penalty fees and service interuption is possible.

PAYMENT OPTIONS –

The City accepts utility payments (cash, check, or money order) through the mail, over the counter in the utility billing customer service office at City Hall, in a drop box located on the left as you enter the City Hall building drive-thru from Donnelly Street. The City can also arrange direct debit payments from your checking or savings accounts. If you are interested in Direct Debit, please call city hall for more information.

Please note: utility accounts are not considered paid until the City has received the payment. Mail postmarks are not considered when determining when an account has been paid.

SERVICE FEES –

WATER RATES:

Inside City Limits Water Rate:
2,000 minimum
Next 4,000 gallons

All over 150,000 gallons

Outside City Limits Water Rate:
2,500 minimum
Next 2,000 gallons

SEWER RATES:

Inside City Limits Sewer Rate:
2,000 minimum
All over 2,000 gallons

Outside City Limits Sewer Rate:
2,500 minimum

All over 2,500 gallons

Small Commercial 5/8" Inside City
Small Commercial 5/8" Outside City

Large Commercial 1"

Large Commercial 2"

Large Commercial 3"

Large Commercial 4" $100.00
Large Commercial 6" $150.00
Large Commercial 8" $200.00
Large Commercial 10" $250.00
Large Commercial 12" $300.00
Above 12" $500.00

CUSTOMER SERVICE INQUIRIES –

The City’s utility billing customer service division is open Monday – Friday, 8:00 A.M. – 5:00 P.M., excluding holidays. The City’s utility billing customer service telephone number is 423-727-8005. Here you will find important rate information on services provided by the Town of Mountain City.